Terms & Conditions

1. DEFINITIONS

1.1 "Booking Portal": The electronic booking system used by The Canine Counsellor Limited, which You have been provided access to.

1.2 "Intake Form": The electronic form You filled out on caninecounsellor.co.nz to indicate the Services to be provided to You.

1.3 "Material Behavioural Issues": All behavioural issues and tendencies that Your Dog displays, requiring attention or that You would like addressed during the provision of the Services.

1.4 "Price": The all-inclusive cost of the Services provided to You, as agreed between Us and You, further described in clause 3.

1.5 "Services": The services indicated in the Intake Form, as well as any other services requested via the Booking Portal or other communication methods.

1.6 "Significant Behavioural Issues": Includes, but is not limited to, extreme aggression, growling, biting or attempting to bite, significant disobedience, and tendencies that may endanger Us, You, the public, or Your Dog.

1.7 "We", "Our", and "Us": Refers to The Canine Counsellor Limited.

1.8 "You" and "Your": Refers to You, the customer(s) (jointly and severally) who have accepted these Terms and Conditions by ticking "I have read and agree to this agreement" and filling in Your full name in the Booking Portal or the Intake Form.

1.9 "Your Dog": The dog(s) for which We are to provide the Services.

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2. ACCEPTANCE

2.1 Acceptance of these Terms and Conditions by You shall constitute a binding contract and Your agreement to their contents.

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3. PRICE

3.1 The Price payable for the Services is the sum shown on the Booking Request, Confirmation email, or in the Booking Portal.

3.2 If You change the Services required before the commencement of the Services, We reserve the right to charge accordingly, following Our usual pricing structure. Payment of any additional amount will be payable in accordance with clause 3.

3.3 We reserve the right to charge a goods and services tax (GST) where applicable, pursuant to the Goods and Services Tax Act 1985, or any substitute tax.

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4. PAYMENT

4.1 Payment for Services must be made prior to the commencement of a booking. The booking may not be confirmed without payment. Some Services may require a deposit or the full balance to be paid in advance, communicated to You via email.

4.2 We reserve the right to render an invoice at any time We consider reasonable (e.g., in advance, during, or following the Services).

4.3 Failure to make timely payment under clauses 3.1 or 3.2 may result in suspension of all agreements until payment is made.

4.4 Late payments or non-payment will incur a $50 Administration Fee from the due date, with a $20 fee added each consecutive week.

4.5 Any expenses, disbursements, and legal costs incurred by Us in the enforcement of any of Our rights or Your obligations shall be paid by You.

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5. THE SERVICES

5.1 We will provide the Services as agreed in a diligent and professional manner.

5.2 We reserve the right to refuse or discontinue Services if Your Dog presents Significant Behavioural Issues or if undisclosed Significant Behavioural Issues become apparent.

5.3 We reserve the right to refuse Services if additional requirements are identified. The Services may be adjusted following an assessment of Your Dog.

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6. ACKNOWLEDGEMENTS

6.1 You acknowledge that:

• 6.1.1 There is a possibility of illness or injury to Your Dog during the Services, for which We are not liable.

• 6.1.2 Your Dog may escape custody, and We are not liable in such an event.

• 6.1.3 You are solely liable for any injury or damage caused by Your Dog in public spaces.

• 6.1.4 We do not guarantee any particular outcome from the Services.

• 6.1.5 In the event of immediate veterinary attention being required, We will take reasonable steps but are not liable for the costs or consequences.

• 6.1.6 For non-urgent veterinary attention, We will discuss with You and seek approval. Costs are to be paid by You.

• 6.1.7 You will be liable for any injury fees in the event We sustain injuries from Your Dog.

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7. WARRANTIES

7.1 You warrant:

• 7.1.1 All of Your Dog's Material and Significant Behavioural Issues have been disclosed to Us.

• 7.1.2 Your Dog is registered and microchipped as per the Dog Control Act 1996.

7.2 We warrant:

• 7.2.1 We will take reasonable care of Your Dog to the standard expected of a professional in our industry.

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8. PRIVACY

8.1 We may need to collect Your personal information for Service provision.

8.2 Your personal information will not be shared with third parties unless required by law, court proceedings, or to protect Our rights.

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9. INDEMNITY

9.1 You indemnify Us against any loss, damage, or expenses incurred as a result of Your breach of these Terms and Conditions.

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10. CANCELLATION OF BOOKING

10.1 Cancellation of “Tails & Trails” Services will take effect 14 days after notification.

10.2 Cancellation of other Services will take effect 24 hours after notification, unless otherwise stated.

10.3 Any payment made post-cancellation will be refunded unless stated otherwise.

10.4 We reserve the right to render an invoice for improperly canceled Services.

10.5 We may cancel, suspend, or postpone Services on any grounds we see fit.

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11. DEFAULT

11.1 Default by You includes:

• 11.1.1 Non-payment of the Price when due.

• 11.1.2 Breach of warranties in clauses 7.1.1-7.1.2.

11.2 Our remedies include:

• 11.2.1 Demanding full payment.

• 11.2.2 Refusing to provide Services.

• 11.2.3 Taking legal action as necessary.

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12. LIABILITY

12.1 Our maximum liability for failure to provide Services is limited to the amount paid by You in advance.

12.2 We are not liable for any loss or damage due to events beyond Our control (e.g., natural disasters, severe weather, civil commotion, etc.).

12.3 Liability for any implied warranties or conditions imposed by law shall be excluded or minimized as allowed by statute.

12.4 Except as provided by clause 12.3, We do not accept liability for any loss or damage to You or any third party.

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13. MISCELLANEOUS

13.1 If any provision of these terms is found invalid, the remaining provisions remain in effect.

13.2 These terms are governed by New Zealand law, and both parties agree to submit to the jurisdiction of the New Zealand Courts.